HOW DO DELIVERY AND RETURNS WORK?
Our business model works on a community-based trust and sharing policy. If you have lost a game then unfortunately you will need to replace it and we will have to charge you a restocking fee.
Yes of course. You will be able to hire your next game at the start of the next month’s rental period.
If you damaged the returns box, or accidentally threw it away, please just use another box of similar size to return the game. Please do not return it in a plastic postal bag as this may damage the box that the game is in.
Lazy Horse Games rentals last for a month, so you need to return it one month after you ordered it (or any time before). There will be a leaflet inside your box which has the return date printed on it.
We deliver games to UK addresses only – excluding Channel Islands. We post with Royal Mail Tracked 48. In normal times this means that your games should be delivered within 2 days, however with current COVID precautions there may be some delay in certain areas. For game rentals the delivery is free, for sales we charge a flat fee of £2.99/order.
Please note that we cannot be held responsible for any supplementary costs incurred by a customer caused by delayed/lost/misrouted orders.
If you are a rental customer then returns are free!
If you have purchased a game and you want to return it then it depends on your reason for return. If the game is damaged then returns are free – please contact us within 48 hours of receiving the item and please include a photo of the damage and explain in as much detail as possible what is wrong with the game. We will then send you a label to use for returning the game.
If you are returning an item because you have changed your mind then you will be responsible for the postage costs. Please contact us to arrange your return before you post it back to us.
For all returns, please keep hold of your proof of postage as we cannot be held responsible for any returned item lost in transit.